Shipping policy

Shipping Times

We strive to get our products to you as quickly as possible.

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Estimated Delivery: Our standard shipping window is 3 to 12 business days, depending on your location and carrier efficiency.

Shipping Confirmation & Tracking

You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24-48 hours.

Customs, Duties, and Taxes

velons.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you receive your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.